We wanted to reach out and assure you that we are monitoring the coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our customers as well as provide for the health and safety of our partners. We realize this health situation has already been disruptive to many businesses across the globe and wanted to share facts about what we’re doing to support both our customers and employees.
The pandemic has been dynamic and intense for all of us in the past weeks. To ensure our customers’ businesses are supported we have taken specific steps as part of our business continuity plan. These steps include:
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- Moving employees to work from home in a thoughtful, choreographed manner. This ensures your businesses continue to receive stability and support. Expect some network issues during days of lock-down.
- Working closely with our partners to make sure we have additional equipment and supplies to take care of employees, and by extension, our customers.
- As proudly serving web professionals & small / medium businesses, we know how critical the online tools we provide are in helping our customers maintain their business during difficult and complex times like these.
- Business continuity is a priority in unprecedented times. To support our customers that are issuing work from home policies, we’re offering solution-packs that support and secure remote workers across.
While we organize phone support for our customers, we will continue to aid via live chat and tickets. For any sales / support related queries you may visit www.osspl.com. For any technical and billing related queries, use our helpdesk.
As the situation evolves, know we will be investing in our capabilities, equipment and support and reacting in real-time to make sure we are here supporting our customers and partners with lowest possible service interruptions.
We believe this is a moment to use all of our creative people power to fight for a just, people-centered transition away from the systems behind these crises we face. This is not the moment to protest in the streets, nor the time to gather in-person in large groups for actions and mobilizations. Use email, social messaging and collaboration tools in new ways.
Social solidarity is just as important as social distancing.
A culture of sharing is the best antidote to hoarding.
Our communities are stronger than the coronavirus.
Best Regards,
Team OSS Prime
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We hope you and your loved ones are safe and doing well in these unprecedented times. We have been closely following the developments of the COVID-19 pandemic and lock-down which has been affecting businesses and individuals alike. We know that domain names form a crucial part of your business.
In an effort to assist you and your customers around the world affected by the COVID-19, we will not charge a restore fee for .COM and .NET domain names from 23rd April 2020 until 30th May 2020. During this period, .COM and .NET domain names can be restored at the same cost as renewal. This change will help you and your customers get some more time to renew your names.
Please note that the life-cycle of domain names will not be changed; domain names will not resolve after expiration and will be deleted after the 30-day grace period. There is a 30-day redemption grace period post this where users will have to explicitly initiate the restore transaction if their domain name is not renewed in the 30 day period, but can now do so at a significantly reduced cost.
Stay safe and take care!
http://www.osspl.com